No, our designs are not cookie cutter. We hand-customize the graphics of each design to fit your branding.

Any design managed by a content management system, whether custom or not or whether it costs $20/month or $5000, is technically called "template". Our brand of design involves hand-customizing the graphics for each customer.

If it is a custom design, we will give you the graphics file for your website. If it is a FaithConnector exclusive design, then unfortunately not. We do not provide the html for any of our designs, since it includes proprietary code.

You get access to the HTML within the content area of each page, but not for the surrounding design. This is to ensure that your site's design standards and branding are strictly maintained throughout the countless changes your admins will make.

Yes. You can purchase a domain name from networksolutions.com, Register.com, Web Hosting or many other "registrars". Then, we will help you point it to your new website when the site is ready.

You can definitely use your own email server, if you'd like. Just let us know during the process, so we can plan for that.

Yes. All accounts include spam filtering. In this day and age, we also recommend you have spam filtering on your personal computer as well.

Yes.

Yes, our provided email can be accessed through a nice web mail interface.

Generally, after signing up for service and paying, it takes about 10 business days to complete the website setup, depending on how quickly we receive your design materials. Email is operational as soon as you want to point your domain name at us.

There is no contract to sign. If you wish to continue into the next quarter, pay us for the next quarter. If you do not wish to continue, simply let us know, and you won't be billed for following quarters.

You, the customer, own the content and all data collected from your website. Nextmeta, Inc owns the programming, applications and content management system. If you need to leave our service, we'd be happy to give you your content, but we cannot give away the applications or content management system.

Nextmeta, Inc has been in business since 1999. FaithConnector, our main product, was first offered in January 2004.

All sites must be hosted with us. You really cannot find hosting this inexpensively that could run a website like we provide and includes everything we offer.

We offer a 30-day, money-back guarantee after you make payment to begin service. If you're not satisfied during that period, we'll gladly give you a complete refund.

Yes, like all software as service providers, service starts when you order, not when you decide to launch. The building phase of a website can be intense as lots of bandwidth is used for uploading and downloading and testing. Right from the start, even before launch, we are providing server and hosting resources to your website, including bandwidth, backups, file storage costs and all customer and technical support time.

This fee covers all costs related to providing the website service to you, including the use of the website applications, content management system, product upgrades, site manager, regular server monitoring, backups, file storage, bandwidth, website hosting, database hosting, email hosting, and our fantastic customer support.

Yes. All users have their own usernames and passwords and are given their own permissions by your website administrator. Your website administrator controls who can do what in the site manager.

No. For example, if you do not wish to use the prayer requests page or the small groups page, you can simply deactivate those feature pages. Most customers use a subset of features, but it's there if you want.

No training is required to use the Site Manager. It's very intuitive, but we do include online help within the Site Manager. You can also schedule a Site Orientation with us, and we're available to field any questions you may have whenever you have them.

No. We maintain the hosting environment for many sites, and cannot allow any outside scripts to affect server performance for any customers.

You certainly will use your own domain name.